“The Cost of Customer Service” “A Customer can fire everyone from the chairman on down simply by spending his money somewhere else.”, Sam Walton. Service effectiveness should always be considered when cutting cost. The one area that often suffers the most when the cost cutting axe falls is customer service. The irony is that customer service is the one place where more resources should be devoted. If for nothing else, to compete with other companies …showed first 75 words of 685 total…

…showed last 75 words of 685 total…advertisement that a company has. They can build a reputation for their company simply by providing excellent Customer Service or by providing horrific Customer Service. How can one calculate the value to a company when the front desk person has a nice smile and pleasant personality. I guess what I am trying to say is, that it cost a company money to have poor customer service but you can't pay enough for good customer service.