Total Quality Management A major element in world market competition is quality. During the 1970’s and 1980’s, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM). U.S. companies have demonstrated that such achievements are possible using TQM as a way to manage. Such companies also found that they were …showed first 75 words of 2723 total…

…showed last 75 words of 2723 total…see higher profits and better communication throughout the organization. The elimination of recurring problems and the early detection of new problems are also likely. With TQM a company can improve quality and service with on time deliveries. This plan may not work for everyone one, but will help certain aspects of a company. A focus on quality weather TQM or not is definitely a step in the right direction for better quality in the future.