Jason M. Rospond Email:JayBird879@aol.com PROFILE A highly motivated Customer Operations Specialist with excellent leadership, team building, and communication skills. Strengths include the ability to work independently, or as in a group, working with people of different age groups, and highly creative and intuitive problem solver with significant strengths in customer satisfaction. Proficient in Windows 95/98/NT, Microsoft Word, Excel and Internet access. WORK EXPERIENCE CINGULAR WIRELESS/SBC GLOBAL NETWORK 2000 - 2001 Technical Operations Center, …showed first 75 words of 332 total…

…showed last 75 words of 332 total…incentive-based programs. Initiated training seminars that accelerated sales force. Achieved turnaround on lowest performing team to “number one” out of 19 locations by implementing leadership, motivation and team building initiatives. Increased 20 percent sales performance by implementing incentive programs and awards. Recognized by upper management for effective leadership skills by providing training programs and coaching low performers to excel. EDUCATION TRAINING AND CERTIFICATION Sears University Courses: Customer Satisfaction Basic Business Math Stress that Motivates Effective Sales Management