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Information Systems Introducing
Title: Information Systems Introducing
Category: Business & Economy / Management
Details: Words: 2860 | Pages: 12.2 (approximately 235 words/page)
Information Systems Introducing
Information Systems Introducing
1.0 INTRODUCTION
This report will detail an analysis of an information system within an organisation that the author is familiar with. During 1999 as an undergraduate student, the author worked for a two months as a temporary customer service advisor within Barclaycall at Salford Quays, Salford Manchester UK. Barclaycall is part of the Barclays group of companies, which is one of the major banks in the UK (Reid et al. 1998). Using the same advisors …showed first 75 words of 2860 total…
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…showed last 75 words of 2860 total…COPPETT J., 1997, The power of technology in business selling: call centres, Journal of Business and Industrial Marketing, 12(3/4), pages 225 - 235
REID C., THOMSON J., WALLACE-SMITH J., 1998, Impact of information on corporate decision making: the UK banking sector, Library Management, 19(2), pages 86 - 109.
WEEVER P., 1996, Millions answer the call to switch to 24 hour by telephone" The Times, 26 December.
ZHU F. X, WYMER W., CHEN I., 2002, IT-based services ands service quality in consumer banking, International Journal of Service Industry Management, 13(1), pages 69-90
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